Kenya Airways is truly the Pride of Africa. Our global network now reaches 53 destinations, 43 of which are spread across the Africa continent. With a modern fleet of 32 aircrafts, including four Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways
we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.Brief Description
To promote KQ Cargo, sell KQ cargo capacities and maximize revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation of KQ Cargo at the regional head office level
Detailed Description
- Provide background sales information, market information, customers’ requirements and relevant data for revenue and expenditure budgets preparation for the region
- Create awareness of all KQ services and products to expand airline’s influence in the market & generate future sales
- Sell cargo capacities and courier product to ensure budget revenue targets are met through budget adherence and monitoring
- Act as a principal contact point in customer related issues
- Provide customer service to build customer loyalty & retention
- Build and maintain close cooperation with KQ Station and KQ Ground Handling & Ramp Handling Agents and provide KQ Cargo network with necessary operational support such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring
- Control commercial cargo and courier activities in the region by controlling regional outstations; provide full support to the outstations in the region in cargo and courier related matters
- Analyze traffic flows and customers trends in the region for optimal sales strategy
- Assess sales performance to ensure optimal planning of future sales
- Gather market intelligence & competitor activities information to evaluate performance, provide a tool for immediate capacity optimization and information for further pricing & product development
- Generate management reports & analysis for regional cargo performance evaluation
Job Requirements
- University graduate
- 2 year sales and customer service experience
- Airfreight or cargo airline related experience will be added advantage
- Fluency in Microsoft office package -Outlook, Word, Excel
- Driving
- Public speaking
Additional Details
- Strategic thinking
- Communication skills & influencing
- Self confidence & proactivity
- Result and service orientation
- Reliability & responsibility
- Ability to work structurally and independently
- Public relations skills
Closing Date: 2nd Sept 2011
How to Apply:
The Country Manager Uganda
Kenya Airways
P.O.BOX 6969
KAMPALA
